How Can We Help You?

Find answers, submit tickets, and get support for all your WrapitCoders products and services

Support Options

Choose the best way to get the help you need

Submit a Ticket

Open a support ticket for personalized assistance with your issue.

Submit Ticket

Knowledge Base

Browse our extensive library of articles and tutorials.

View Articles

Live Chat

Chat with our support team in real-time during business hours.

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Submit a Support Ticket

You can upload screenshots or documents to help us understand your issue

Check Ticket Status

Already submitted a ticket? Enter your ticket ID below to check its status.

Recent Tickets

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Emergency Support

For critical issues affecting your business, call our emergency support line:

+91 974 037 3610

Available 24/7 for priority customers

Knowledge Base

Find answers to common questions in our knowledge base

Frequently Asked Questions

Quick answers to our most common support questions

What are your support hours?

Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM IST. For emergency support, we offer 24/7 coverage for priority customers. Response times may vary based on your support plan.

How long does it take to get a response to my support ticket?

Response times vary based on ticket priority:

  • Urgent: 1 hour or less
  • High: 4 hours
  • Medium: 24 hours
  • Low: 48 hours
These times are during our standard support hours.

Do you offer phone support?

Yes, we offer phone support for all priority customers. For standard support plans, phone support is available for urgent issues only. Our phone number is +91 974 037 3610.

Where can I find documentation for your products?

All product documentation is available in our Knowledge Base section above. You can also find specific documentation within each product's dashboard under the "Help" or "Resources" section.

How do I upgrade my support plan?

You can upgrade your support plan by contacting our sales team at sales@wrapitcoders.in or by calling +91 974 037 3610. You can also manage your support plan directly from your account dashboard.

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